Only items that have been purchased directly from Smooth SUP can be returned to Smooth SUP. Smooth SUP products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Items that have been purchased directly through the Smooth SUP's online store are eligible for return within 30 calendar days from the date the order is delivered. Items must be unused and in the same condition in which they were received.
You must receive a Return Authorization (RA) number from us before your return can be accepted.
How to Request a Return Authorization
- Contact us via email at firstname.lastname@example.org
- Let us know the reason for your return
If your request is approved you will receive a return authorization number, as well as instructions on returning your merchandise.
Once your return is received and inspected, a refund will be processed to the original payment method used on the order and a notification email will be sent to you. Shipping charges are not reimbursable and will be deducted from the refund. Items in used condition are subject to a restocking fee.
Refunds may take up to 30 days. If after 30 days, the refund still has not been received contact the card issuing bank of the payment method used on your order to see why the refund has not posted. If this has been done and there are still questions/concerns regarding your refund, please contact us at email@example.com .
If the item was a gift and shipped directly to you, a gift certificate in the amount of the returned product minus shipping charges will be issued in lieu of a refund to the original payment method.
Sale items are not eligible for returns or refunds.
DAMAGED, DEFECTIVE OR MISSING MERCHANDISE
Please report damaged, defective, or missing merchandise no later than 5 business days of delivery by emailing firstname.lastname@example.org. Our team will work with you on a timely resolution.